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Complaints Manager

Birmingham Temporary £225 - £275 per day View Job Description
An exciting opportunity has arisen for a diligent and patient-focused Complaints Manager within the public sector, based in Birmingham. The ideal candidate will be responsible for handling and resolving customer complaints in a professional and timely manner.
  • Remote senior complaints handler role.
  • Midlands-based candidates strongly preferred.

About Our Client

Our client is a well-respected large organisation within the public sector, known for its commitment to delivering excellent customer service. They operate from Birmingham, and are highly focused on creating a positive impact within their industry.

Job Description

Are you an experienced Complaints Handler with a background in regulated environments or ombudsman-style investigations? We're looking for someone confident working autonomously to help tackle a backlog of complex complaints - someone who can get stuck in, investigate thoroughly, escalate when needed, and signpost customers to the right support to resolve their issue.This is a home-based role, but due to occasional team meetings and equipment collection, candidates based in the Midlands are preferred.What you'll be doing:

  • Independently managing and resolving a caseload of customer complaints
  • Working through historical issues with empathy, diligence, and professionalism
  • Escalating complex matters and ensuring a fair and timely resolution
  • Investigating complaints from a contact centre lens, ideally with a regulated or ombudsman-style background
  • Supporting customers through clear signposting and communication



The Successful Applicant

About you:

  • You've handled complaints in a regulated setting (utilities, finance, housing, etc.) or ombudsman-style function
  • You're used to contact centre environments and customer-facing pressure
  • You're confident working autonomously and managing your time well
  • Available to start within the coming weeks (subject to DBS and reference checks)



What's on Offer

  • A competitive salary of £202.5 - £247.5 (GBP) per day
  • The opportunity to work in a prestigious organisation in the public sector
  • An engaging and supportive work environment
  • The chance to make a difference within customer service



Due to high interest, we're unable to take calls on this role. Please apply online and we'll be in touch if your application is successful.

Contact
Katy Bevan
Quote job ref
JN-042025-6717018
Phone number
+44 151 255 3751

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Birmingham
Contract type
Temporary
Consultant name
Katy Bevan
Consultant phone
+44 151 255 3751
Job reference
JN-042025-6717018