Save Job Back to Search Job Description Summary Similar JobsMake an immediate impact in a reputable housing organisation.Hybrid working in central London with competitive pay.About Our ClientOur client is a well-established housing association based in London, known for delivering high-quality services to residents and maintaining a strong commitment to customer satisfaction and regulatory compliance.Job DescriptionTake ownership of complaints from start to closure, ensuring customers are kept informed.Investigate Stage 1 complaints with a resolution-focused approach; Stage 2 experience is highly desirable.Deliver excellent customer service via written correspondence, telephone, and face-to-face interactions.Project manage high-quality responses and ensure timely resolution.Prepare comprehensive documentation for Stage 2 reviews and provide expert guidance.Draft high-level written responses aligned with regulatory standards.Process and issue compensation payments accurately.The Successful ApplicantA successful Complaints Investigator should have:Proven experience in housing, particularly in handling Stage 1 complaints.Experience with Stage 2 complaints is a strong advantage.Able to work independently and hit the ground running with minimal training.Strong written and verbal communication skills.Highly organised, empathetic, and resolution-focused.What's on OfferCompetitive hourly rate of £22Opportunity to work with a leading housing providerHybrid working model (Wednesdays and Thursdays on-site)Immediate start for the right candidateIf you're ready to make a positive impact as a Complaints Investigator, apply today to join this rewarding role in London.ContactJess HinesQuote job refJN-082025-6814956Phone number+442072692162Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorNot For ProfitLocationCity of LondonContract typeTemporaryConsultant nameJess HinesConsultant phone+442072692162Job referenceJN-082025-6814956
