Collections Account Manager

Richmond upon Thames Temporary View Job Description
Handle overdue accounts by contacting clients and negotiating repayment plans. Effective communication and persistence are crucial for success in this role.
  • Hybrid working
  • Market leading company

About Our Client

The client is a global financial institution known for its comprehensive banking services. They prioritise customer satisfaction, regulatory compliance, and innovative financial solutions to support their diverse clientele.

Job Description

  • Contacting clients with overdue payments to discuss their financial situation.
  • Negotiating repayment plans that are feasible for clients and beneficial for the company.
  • Monitoring account status and updating records with payment activities.
  • Collaborating with legal and compliance teams to handle complex cases.
  • Providing excellent customer service while maintaining a firm stance on debt recovery.
  • Ensuring compliance with financial regulations and company policies.

The Successful Applicant

  • Strong communication skills: Ability to effectively negotiate and handle difficult conversations with clients.
  • Persistence and resilience: Capable of managing rejection and maintaining a positive attitude.
  • Attention to detail: Ensures accurate record-keeping and compliance with regulations.
  • Problem-solving abilities: Finds creative solutions to help clients manage their debts.
  • Customer service orientation: Balances firm debt recovery with excellent client support.
  • Financial acumen: Understands financial products and regulatory requirements.

What's on Offer

  • Easy access public transport
  • Hybrid model - after 2 months
  • Professional development
Contact
Lucinda Bailey
Quote job ref
JN-052025-6731832
Phone number
+441932264031

Job summary

Job function
Banking & Financial Services
Subsector
Accountancy & Finance
Sector
Financial Services
Location
Richmond upon Thames
Contract type
Temporary
Consultant name
Lucinda Bailey
Consultant phone
+441932264031
Job reference
JN-052025-6731832