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Client Services Executive

Manchester Permanent View Job Description
We are seeking a dedicated and proactive Client Services Executive to manage client communications and deliver exceptional customer service. As the first point of contact, the candidate will play a crucial role in connecting new and existing clients with our legal departments, ensuring inquiries are accurately directed to the appropriate teams.
  • Lovely Office Space based in Spinningfields, Manchester!
  • Promote from Within Culture

About Our Client

Our client is a well-established firm in the professional services industry. They are a large organisation, operating across the UK, renowned for their commitment to delivering exceptional services to their diverse clientele. Based in Manchester, they offer a supportive and professional work environment where innovation and efficiency are highly valued.

Job Description

  • Act as first point of contact for any client inquires maintaining high standard of customer service at all times.
  • Communicate effectively with clients across various channels, supporting with legal enquiries and providing first-class customer service.
  • Maintain accuracy when inputting and processing client information.
  • Escalate any enquiries to relevant department.
  • Take ownership of workloads, effectively completing all tasks accurately and promptly.
  • Demonstrate an adaptable mindset and a willingness to accommodate to the changing needs of the team and business.



The Successful Applicant

A successful Client Services Executive should have:

  • A strong customer service orientation and excellent communication skills.
  • Strong attention to detail ensuring accuracy when data entry.
  • The ability to manage multiple priorities and work under pressure.
  • A problem-solving attitude and the ability to make sound decisions.
  • Proven track record of meeting or exceeding key performance indicator (KPIs)
  • A willingness to learn and adapt in a fast-paced professional services environment.



What's on Offer

  • Excellent Benefit Package.
  • Dynamic office space based in Manchester City Center.
  • Clear progression paths, training, and skill development available.
Contact
Hannah Martinez
Quote job ref
JN-022025-6670570
Phone number
+44 151 255 3776

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Manchester
Contract type
Permanent
Consultant name
Hannah Martinez
Consultant phone
+44 151 255 3776
Job reference
JN-022025-6670570