Save Job Back to Search Job Description Summary Similar JobsOpportunity to work in a leading organisation.Immediate start available.About Our ClientOur client is a well-established, organisation in the Financial Services industry. They provide robust solutions and are renowned for their commitment to excellence, innovation and customer service. Their modern office environment and on-site parking make for a comfortable and convenient working environment.Job DescriptionDevelop and implement strategies to improve customer service.Coordinate with other teams to ensure a seamless customer experience.Conduct in-depth analysis of customer feedback to provide insightful solutions.Manage a dedicated customer service team.Implement training programs to improve team performance.Work closely with clients to understand their needs and provide tailored solutions.Analyse departmental KPI data to identify trends, improve efficiency, and report findings to the Group Head of Client Services.Monitor client performance using system-generated management information (MI) to support continuous improvement initiatives.Collaborate with the Head of Data and Client Services Manager to produce comprehensive monthly client MI reports.Proactively manage client relationships as assigned by the Head of Client Services.Strengthen client relationships through regular communication, review meetings, and participation in client-facing functions.Identify opportunities to increase client instructions through strong performance, working closely with operational managers to ensure delivery capability.Engage with clients to understand their data requirements and deliver tailored reports demonstrating DRP's performance.Stay current with relevant company policies, client guidelines, and industry regulations, ensuring compliance through effective team communication.Lead and develop the Client Liaison Team Leader and a team of Client Liaison Officers, ensuring cross-training, quality processes, and regular performance reviews are in place.Maintain and update the group CRM system for DRP and, where applicable, for the wider Group.Undertake any other duties reasonably required to support the business.Ensure adherence to industry standards and regulations.Contribute to the development of customer service policies and procedures.The Successful ApplicantA successful Client and Insight Manager should have:Strong Communication & Stakeholder Management - Ability to present, negotiate, and influence decision-makers.Proficiency in data analysis and customer service software.Proven experience in client relationship management or team management.Excellent communication and leadership skills.Strong problem-solving abilities.A customer-oriented mindset.The ability to work under pressure and manage multiple tasks.Knowledge of the Financial Services industry.What's on OfferA competitive salary package between £30,000 - £40,000, depending on experience.A company pension scheme and life assurance plan.28 days annual leave, including bank holidays.A modern office environment with on-site parking.ContactDanielle HughesQuote job refJN-042025-6730205Phone number+44 151 255 3756Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationManchesterContract typePermanentConsultant nameDanielle HughesConsultant phone+44 151 255 3756Job referenceJN-042025-6730205
