Save Job Back to Search Job Description Summary Similar JobsNewly created opportunity to join a growing organisation as a case officerMonitor compliance in line with a new sector CodeAbout Our ClientOur client is a growing public sector organisationJob DescriptionCase Officer / InvestigatorRemote Role:Contribute to the delivery of the organisation's legal duty to monitor compliance in an independent, robust and efficient wayAssess compliance in line with the Complaint Handling Code taking a fair, evidence based and proportionate approachFollow established methodologyMake decisions and orders based on robust assessments that ensure compliance with the Complaint Handling CodeSupport the development and implementation of initiatives to create a continuous learning and improvement approach to service deliveryAdhere to quality control and assurance processes, ensuring delivery to high quality correspondence and reportMaintain effective relationships with key stakeholders in order to support change to complaint handling across the sectorThe Successful ApplicantCase Officer / InvestigatorRemote Essential:Strong working background of assessing compliance against a set of standardsExperience of impartial and evidence based report writing and decision makingAwareness of researching and acting on legislation and good practiceExperience of carrying out engagement and feedback activities such as consultations or surveysSkilled in conducting detailed assessment of data and information from multiple sourcesSkilled in managing multiple cases to successful resolutionAdept at high quality communication, in person and electronically, conveying and understanding complex messages, listening and reacting, engaging with empathy, compassion and enthusiasmWhat's on OfferCase Officer / InvestigatorPermanent opportunity Remote position with occasional travel Salary: £41,000Lancashire Public Sector and GovernmentContactBrighde N-LuxmooreQuote job refJN-022025-6681877Phone number+44 207 269 2495Job summaryJob functionPolicySubsectorCentral GovernmentSectorNot For ProfitLocationLancashireContract typePermanentConsultant nameBrighde N-LuxmooreConsultant phone+44 207 269 2495Job referenceJN-022025-6681877Job NatureRemote
