Business Systems Manager (Customer Systems)

This is a hands-on leadership role where you'll be responsible for shaping and delivering the systems that support customer engagement across the business. You'll lead a team of Business Systems Analysts and work closely with senior stakeholders to ensure systems are aligned with strategic goals and delivering measurable value. The focus will be on customer-facing platforms, particularly Dynamics 365 CE/CRM, and how they can be optimised to improve performance, streamline processes, and support data-driven decision-making. You'll be expected to manage a roadmap of initiatives, oversee delivery from discovery through to implementation, and ensure adoption across the business. Collaboration is key-you'll be working alongside engineering, product, and data teams to ensure systems are scalable, integrated, and fit for purpose in a fast-paced manufacturing environment.