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B2C Customer Service and Complaints

Reading Permanent £26,000 - £27,000 per year View Job Description
An exciting opportunity has arisen to join a prestigious and globally renowned premium automotive brand. This role focuses on delivering first-class customer service and resolving complex complaints, ensuring every customer receives a high-quality experience aligned with the company's commitment to excellence and innovation.
  • Market leading International Business
  • A supportive team environment

About Our Client

B2C Customer Service and Complaints, Reading: The client is an iconic European luxury manufacturer, known worldwide for its high-performance, distinctive design, and commitment to engineering excellence. With a rich heritage and a forward-thinking approach to innovation and sustainability, the brand is a symbol of quality, precision, and customer dedication.

Job Description



B2C Customer Service and Complaints, Reading:



  • Handle incoming customer enquiries and complaints via phone, email, and digital channels.


  • Investigate and resolve complex cases efficiently, in line with company policy and FCA regulations.


  • Act as the customer's advocate, ensuring a positive and empathetic experience at every stage.


  • Liaise with internal departments and external partners to coordinate solutions.


  • Maintain accurate records of all interactions and case resolutions using CRM systems.


  • Provide feedback and insight to help enhance products, services, and processes.


  • Support continuous improvement initiatives within the customer service function.


  • Represent the brand with professionalism, discretion, and a passion for quality.



The Successful Applicant

B2C Customer Service and Complaints, Reading:



  • Proven experience in a B2C customer service or complaints role, ideally within luxury or a premium consumer brand.


  • Strong communication and interpersonal skills, with the ability to handle sensitive issues calmly and professionally.


  • Excellent problem-solving abilities and attention to detail.


  • Confident in managing complex cases and negotiating resolutions.


  • Skilled in using CRM software and digital communication tools.


  • Customer-focused mindset with a natural ability to build rapport and trust.


  • Highly organised with the ability to manage a varied workload under pressure.


  • Knowledge of FCA regulations and customer rights is advantageous.



You will be able to work a weekend once a month/once every 4 weeks.

What's on Offer

Salary of circa £26,000 - £27,000 dependant upon experience.

Contact
Mark Norrish
Quote job ref
JN-042025-6731424
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Industrial / Manufacturing
Location
Reading
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-042025-6731424