Save Job Back to Search Job Description Summary Similar JobsImmediate startLong standing reputable organisation.About Our ClientAs one of the UK's leading manufacturers in its sector, this company is committed to excellence. With a strong brand reputation this is a fantastic opportunity for someone looking to take that step up in their career.Job DescriptionAllocate workloads to the team, ensuring timely and accurate processing of sales orders.Acknowledge customer orders, providing updates on quantity adjustments, delivery changes, and other modifications.Manage order amendments, keeping production and transport teams informed of any updates.Collaborate with Sales, Marketing, and Laboratory teams, escalating issues and sharing relevant information.Communicate delivery shortages to customers and provide updated delivery time lines.Support team members with process-related queries and resolve escalated issues.Book and track deliveries, ensuring signed delivery notes are received and returned.Maintain the complaints and returns database, processing returns and raising necessary documentation.Generate credit notes and sundry invoices as required.Scan and verify PODs in the invoicing system, ensuring all are signed and returned, and follow up on any outstanding.Execute daily invoice and billing runs, applying collection allowances or freight charges as necessary.Lead and inspire the team, fostering motivation to achieve goals and objectives.Monitor and evaluate team performance, setting and reviewing targets to drive success.Develop team members through effective training, coaching, and management.Recruit, on board, and train staff, ensuring the department is adequately resourced to handle seasonal and sales volume fluctuations.Plan and organise workloads, optimising efficiency to meet specific objectives.Facilitate cross-functional support, ensuring teams collaborate effectively to achieve their goals.The Successful ApplicantProven experience in Customer Service, a related field, or equivalent relevant experience.Strong professional communication skills, essential for engaging with both internal and external stakeholders.Excellent administrative abilities, ensuring efficient and organised operations.Commercial awareness, demonstrated through sound decision-making.Exceptional attention to detail, ensuring accuracy and quality in all tasks.Highly numerate, with the ability to manage data effectively.Proficient in IT, including Microsoft Office applications.Familiarity with D365 is advantageous but not essential.Proven experience in team leadership, with the ability to guide and support colleagues effectively.What's on OfferAttractive salary packageOn site free parkingCompany discountsClear progression routeCompany eventsExcellent benefits package.ContactDanielle HughesQuote job refJN-122024-6606943Phone number+44 151 255 3756Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorFMCG (Fast Moving Consumer Goods)LocationMirfieldContract typePermanentConsultant nameDanielle HughesConsultant phone+44 151 255 3756Job referenceJN-122024-6606943
