Application Support Engineer

The support team supports the platform by growing the user base and driving product monetization. This team will offer hybrid, client-facing support for the application suite, while also having back-end access to diagnose application errors, collaborate with support teams for resolution, and assist the Technologist with the latest releases.Responsibilities:

• Serve as the first point of contact for the client base regarding product-related inquiries.
• Collaborate with application support to diagnose and resolve customer issues.
• Provide support for all trading and back-office platforms within the enterprise business stream to both internal and external clients.
• Manage system analysis and oversee new system implementations.
• Handle incident management in accordance with ITIL standards.
• Build strong relationships with Application Development teams and business sponsors.
• Leverage a data-driven approach to enhance and monetize product content.
• Liaise with IT and key business stakeholders to drive product changes.
• Expand internal knowledge of the product suite through workshops and training.
• Ensure compliance with the company's regulatory obligations under SEC, FINRA, NFA, CFTC, and other applicable exchanges.
• Adhere to the operational risk framework, ensuring compliance with all regulatory and company-set parameters.
• Act as a role model, demonstrating the highest standards of integrity and conduct, in alignment with company values.
• Consistently follow the company's Code of Conduct.
• Ensure awareness of and adherence to all internal policies relevant to your role.
• Report any policy breaches to Compliance or your supervisor as required.
• Escalate risk events immediately.
• Provide input into risk management processes as needed.