Application Support Engineer - Hybrid

Workington Permanent £35,000 - £36,395 per year Remote View Job Description
The Application Support Engineer is responsible for supporting the operation and maintenance of core technology systems and infrastructure that enable the delivery of customer-facing IT services.
  • Opportunity to work in a team-oriented and supportive environment.
  • Opportunity to work in a dynamic and fast-paced environment.

About Our Client

Our client is a reputable housing association formed in July 2017 through the merger of two housing organizations and manages over 7,000 homes across the North of England.

Job Description

  • Manage technology infrastructure: Cloud services, physical hardware, storage, networks, telephony, firewalls, operating systems, email systems.
  • Troubleshooting and problem resolution: Analyze and resolve issues using appropriate tools and techniques.
  • Trend analysis: Ensure optimal infrastructure performance and recommend improvements.
  • Cybersecurity: Maintain infrastructure security and align with best practices.
  • Cloud configuration: Manage capacity and optimize usage.
  • Vendor management: Oversee infrastructure development and upgrades, ensuring compliance with contracts.
  • User account management: Manage accounts in Active Directory, SharePoint, Teams, Office 365.
  • Project management: Lead technical projects within ICT and support business projects requiring IT input.
  • Service Desk support: Assist Service Desk staff with training and issue resolution.
  • Change control: Ensure infrastructure changes are tested, documented, and follow governance.
  • IT documentation: Support maintenance of IT architecture documentation.
  • Knowledge sharing: Contribute to IT knowledge base and promote sharing across IT and business.



The Successful Applicant

  • Min qualification of Information Technology related HND (level 5) or equivalent through relevant training/experience
  • Minimum of 5 GCSEs including grade C (4) or above in English Language and Maths (or equivalent)
  • Cloud maintenance/management - Azure platform
  • O365 including Microsoft Teams & SharePoint
  • Strong knowledge of IT security practices, management, and tools
  • Data security, retrieval, and access management
  • Systems analysis, requirements gathering, and technical specification creation
  • Excellent diagnostic, problem-solving and trouble-shooting abilities
  • Testing, deployment, and service transition
  • Experience of operating and maintaining infrastructure and application-level solutions in a complex IT environment
  • Cloud service configuration and management - Azure
  • GDPR (General Data Protection Regulation)
  • Knowledge and experience of project management methods and practices
  • Experience of developing & managing relationships with suppliers and partners



Desirables :

  • Capita Housing Management System
  • Progress 4GL
  • Cisco Meraki



What's on Offer

  • 36.25 hours per week (full time)
  • SHPS Defined Contribution Scheme
  • Employer contributions up to 8%
  • Life Assurance (4x annual salary)
  • 25 days per year plus bank holidays
  • Increasing up to 30 days with five years' service
  • Up to 13 days 'flexi leave' (discretionary) per year in addition to annual leave
  • Hybrid Working Practices
  • Induction programme and ongoing personal development
  • Discretionary Corporate Performance Bonus Scheme
  • Staff Savings Scheme
  • Simply Health plan (on completion of probation)
  • Discounted gym membership (part of Simply Health)
  • Employee Assistance Programme (less than 3 years' service)
  • Fresh Fruit Fridays * Long Service Awards
  • Staff Forum
  • Cycle to Work Scheme
  • Company Sick Pay Scheme
  • Family friendly policies with company pay schemes
Contact
Quincy Sun
Quote job ref
JN-032025-6692776
Phone number
+442072692121

Job summary

Job function
Technology
Subsector
Applications Support
Sector
Public Sector
Location
Workington
Contract type
Permanent
Consultant name
Quincy Sun
Consultant phone
+442072692121
Job reference
JN-032025-6692776
Job Nature
Remote