Application Analyst (DMS)

About Our Client

Michael Page Technology have been assigned to secure an Application Analyst that has experience with DMS, Imanage, BAU, and AI tools and initiatives

Application Support & Maintenance

Provide first- and second-line support for legal applications, primarily iManage, including user administration, configuration, and issue resolution.
Monitor application performance and work with vendors and IT teams to troubleshoot and resolve issues.
Support document management processes, version control, metadata, and filing practices.

Business As Usual (BAU) Operations

Ensure consistent delivery of BAU services, including patching, upgrades, system monitoring, and documentation.
Assist with application on boarding and off boarding processes for staff.
Work closely with legal teams to support time-critical legal work flows.

AI & Innovation Support

Collaborate on projects involving AI tools (e.g., contract analysis, document automation, or legal research applications).
Assist in the evaluation, implementation, and training of AI-powered applications.
Support the integration of AI features into existing systems, ensuring data integrity and user adoption.

Stakeholder Engagement & Training

Liaise with legal professionals to gather application feedback and translate needs into actionable system enhancements.
Deliver user training and create knowledge base documentation.
Act as a point of contact between business users and vendors for application issues or improvements.

Essential Experience & Skills:

Proven experience working in a law firm or legal services environment.
Strong working knowledge of iManage Work, including user support and administration.
Experience supporting BAU activities and ensuring service continuity.
Exposure to or interest in AI tools relevant to legal workflows.
Excellent problem-solving, interpersonal, and communication skills.
Ability to manage multiple tasks and work under pressure in a fast-paced professional environment.

Desirable Skills:

Familiarity with legal applications
Experience with Office 365, Outlook integration's, and document automation tools.
Knowledge of ITIL processes and application life cycle management.
Understanding of data privacy, ethical walls, and compliance in a legal context.