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Account Coordinator

Newport Permanent View Job Description
The purpose of this role is to be the main focal point for all customer enquiries from your designated accounts/customers.
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  • You will be working for an international key player in the Aviation Industry
  • Safran Seats is one of the world's leading suppliers of seating for passengers

About Our Client

Safran Seats are unique within aerospace, as they interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

Job Description

  • To handle customer requests for and provide formal quotations back to the customer with stock availability and lead times.
  • Loading of customer sales orders onto the ERP system
  • To maintain departmental KPI's
  • To maintain strong customer communication including issuance of open order books, order status and changes and distribution of monthly communication packs.
  • Handling of all aspects of proforma customers
  • Handling of customer complaints
  • To maintain records on database of all order entry to meet Audit purposes



The Successful Applicant

  • Minimum of 18 months Customer Service and Administration experience from a B2B environment
  • Ability to work collaboratively and part of a team
  • Excellent MS Office Skills
  • Flexible approach to working
  • Attention to detail



What's on Offer

25 days holiday + UK Bank Holidays

Competitive Salary
Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts
Career Progressions opportunities such as company sponsorship and further training courses
Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
Equality & Diversity initiatives with internal groups for workplace engagement and involvement
STEM engagement with schools, colleges and universities and Charitable activities for all

Contact
Roxanne Dodds
Quote job ref
JN-122024-6622262
Phone number
+44 161 829 0432

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Business Services
Location
Newport
Contract type
Permanent
Consultant name
Roxanne Dodds
Consultant phone
+44 161 829 0432
Job reference
JN-122024-6622262