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Assurance and Compliance Manager

Stoke on Trent Permanent £35,000 - £40,000 per year View Job Description
Do you have senior-level experience in compliance and assurance within a regulated sector? (Ideally social housing) This role involves working closely with the Senior Leadership Team (SLT) to manage compliance, governance, and project oversight, aiming to streamline decision-making and uphold accountability within the business - reporting to the operations director.
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  • Do you have background in social housing?
  • Are you experienced working within compliance and assurance?

About Our Client

This client are a well established social housing provider who work across the West Midlands.

Job Description

Key Responsibilities:



  • Governance: Coordinate board meetings, set agendas to meet regulatory requirements, and keep accurate records for audits. Represent SLT at board and strategic meetings.


  • Inspections & Reporting: Act as main SLT contact during external inspections, gathering and presenting key performance and compliance data.


  • Complaints Handling: Serve as the Formal Complaints Officer, responding promptly to customer concerns and ensuring timely resolution. Escalate unresolved cases as needed.


  • GDPR & Data Protection: Oversee GDPR compliance, handle Subject Access Requests, respond to regulatory needs, and train staff on data protection best practices.


  • Internal Audits: Conduct and coordinate internal audits to maintain compliance across departments, ensuring effective control systems are in place.


  • Policies & Compliance: Identify compliance gaps, update policies, and oversee major projects and procurement processes in line with regulations.


  • Team Oversight: Lead the Business Support Team, managing IT functions, data accuracy, and consistent reporting.

The Successful Applicant



To be successful in this role you must be:

  • Skilled in developing compliance programs and offering evidence-based recommendations.
  • Able to manage complex workloads and deliver results under tight deadlines.
  • Strong communicator who can build relationships at all levels, including presenting to the SLT.



What's on Offer

In return this client can offer a competitive salary and package, the chance for career progression and the opportunity to join a growing and developing organisation with commitment to their customers and clients.

Contact
Jess Morley
Quote job ref
JN-102024-6577896
Phone number
+44 786 695 9628

Job summary

Job function
Compliance
Subsector
Regulatory Compliance
Sector
Property
Location
Stoke on Trent
Contract type
Permanent
Consultant name
Jess Morley
Consultant phone
+44 786 695 9628
Job reference
JN-102024-6577896