Save Job Back to Search Job Description Summary Similar JobsManage customer experience with an Ecommerce businessIdentify trends & improvement areas in website functionalityAbout Our ClientOur client is a large-scale consumer Etailer with a strong presence across the UK. With a strong dedicated team of professionals across various teams, they focus on providing high-quality products and an exceptional shopping experience for their customers.Job DescriptionImprove the customer experience for the ecommerce department.Handle customer complaints, issues and enquiries with professionalism and tact.Develop and implement strategies to improve customer service quality and efficiency on the website.Identify and troubleshoot issues related to orders and website navigation.Monitor customer feedback and use it to improve products, service delivery and website functionality.Provide customers with up-to-date knowledge of new product releases and promotional campaigns.The Successful ApplicantA successful Ecommerce Customer Service Manager should have:Minimum 1 - 2 years experience within Ecommerce or Retail.Knowledge of ecommerce tools like Shopify or Magento, CRM systems is a plus.Strong organisational and time management skills.Knowledge of using customer support software, ecommerce platforms and Microsoft office.Excellent problem-solving and communication skills.Attention to detail and adaptability to a fast paced environment.What's on OfferA salary of £35,000 per year.5 days onsite with a great team.A dynamic work environment.Opportunities for professional development and growth.ContactRere AdetimehinQuote job refJN-112024-6583577Phone number+44 2078 312000Job summaryJob functionDigitalSubsectorEcommerceSectorRetailLocationEssexContract typePermanentConsultant nameRere AdetimehinConsultant phone+44 2078 312000Job referenceJN-112024-6583577
