Save Job Back to Search Job Description Summary Similar JobsKinning ParkMonday - FridayAbout Our ClientA leader in their fieldJob DescriptionDeliver excellent customer service.Handle complex customer inquiries and complaints professionally.Develop and implement customer service policies and procedures.Provide regular feedback and coaching to the team.Monitor team performance and report on metrics.Coordinate with other departments to ensure consistent service.Identify opportunities for process and organisational improvement.Conduct performance appraisal for team members.The Successful Applicant Experience in customer service..Excellent communication and interpersonal skills.Proficiency in MS Office and customer service software.A customer-oriented mindset.What's on OfferAn inclusive and supportive company culture.Opportunities for career progression.ContactVictoria NatilloQuote job refJN-072024-6480701Phone number+44 131 243 2919Job summaryJob functionRetailSubsectorOperationsSectorBusiness ServicesLocationGlasgowContract typeTemporaryConsultant nameVictoria NatilloConsultant phone+44 131 243 2919Job referenceJN-072024-6480701