Sales Support Technician

Flexible working hours with enhanced benefits
Bonus entitlement available

About Our Client

We are currently representing a well-established and highly regarded electrical supplier that manufactures and distributes a broad range of facilities-related products. Their core customer base includes major retail groups and businesses within the general construction sector. Known for their dependable service and capacity to handle high-volume orders, they provide tailored distribution solutions that meet the operational demands of both commercial and industrial clients.

Job Description

Key responsibilities consist of:

Process customer orders accurately and ensure timely fulfilment
Handle inquiries, provide product information, and resolve customer issues
Order fault testing & production oversight
Maintain accurate project documentation
Reviewing product & project technical drawings
Collaborate with other teams to resolve issues and provide timely feedback to ensure the highest level of service
Work with suppliers and shipping teams to track and manage deliveries
Maintain accurate customer records, sales reports, and order details in CRM systems
Support account managers with administrative tasks and follow-ups
Collaborate with warehouse teams to monitor inventory levels
Assist in processing invoices and verifying payment details
Work closely with the sales team to manage daily tasks, ensuring all systems are updated, and support the seamless running of the sales operations
Identify opportunities to streamline sales operations and improve efficiency

The Successful Applicant

The successful candidate will have:

Previous experience QA/Sales support functions within similar trades, and/or electrical wholesale
Experience in product fault testing
Strong communication and interpersonal skills to effectively assist customers and support the sales team
Ability to multitask, prioritise, and work in a fast-paced environment
Proficiency in Microsoft Office Suite and other business software
Knowledge of supply chain, logistics, or inventory management is a plus
Problem-solving skills and attention to detail to ensure accuracy in order processing and documentation