Save Job Back to Search Job Description Summary Similar JobsJoin a highly fast-paced role with a highly reputable companyInviting hospitality leaders with a passion for travel to applyAbout Our ClientWe are a large organisation in the Leisure, Travel & Tourism industry, providing ferry services across the globe. With a strong focus on customer satisfaction, we strive to offer top-tier retail and catering services onboard our vessels, creating an enjoyable and comfortable journey for all passengers.Job DescriptionOversee onboard retail and service operations to ensure optimal performance and customer satisfaction.Implement strategies to improve sales and streamline operational processes.Monitor and manage inventory levels, ensuring availability of key products and services.Collaborate with internal teams to develop and deliver engaging promotional campaigns.Ensure compliance with all health, safety, and legal requirements across operations.Analyse performance data to identify trends and recommend improvements.Train and develop onboard staff to maintain high service standards.Act as the key point of contact for feedback and issue resolution from customers and staff.Support the management of third-party performance and onboard projects to meet or exceed KPIs and SLAsLead regular performance meetings to align activities with business goalsCollaborate across operations, training, and systems as an integrated member of the onboard teamAct as the key liaison between internal teams and third-party partners to ensure smooth coordinationOversee the delivery of entertainment offerings, themed cruises, and children's programs within budget, in collaboration with MarketingManage product availability and execution of third-party F&B and retail servicesAddress operational complexities to ensure the right customer offerings are deliveredDevelop business cases for new product launchesModel inclusive, high-performance behaviours and promote these standards across the teamOversee and manage onboard retail and catering operations to ensure the highest level of serviceImplement strategies to maximise sales and profitabilityContinually enhance the customer experience and satisfactionCoordinate with various departments to ensure smooth operationsOversee staff training to maintain service standardsEnsure compliance with health and safety regulationsAnalyse customer feedback and implement improvementsDrive initiatives to reduce waste and increase operational efficiencyThe Successful ApplicantA successful Retail & Hospitality Operations Manager should have:Strong financial acumen with the ability to drive sales and profitability- Working knowledge and experience of the day-to-day operations in Retail, F&B, Leisure and/ or the travel sectorA proven track record of supporting the delivery of results using financial modelling, analysis and budget management.Ability to plan their own workload and juggle and prioritise tasks to meet business objectives in a fast-paced complex environment.PC literate and competent in all Microsoft Office applications with good PowerPoint and Excel skillsConfident and articulate to communicate with 3rd party suppliers.A valid passport and the ability to frequently travel between Hull and Amsterdam as well as other company sites occasionally.What's on OfferA competitive salary up to £50,000 plus Car AllowanceEmployee pension matchFinancial well-being programA supportive work environment that values employee growth and developmentContactAndy JonesQuote job refJN-052025-6736957Phone number+44 207 269 2187Job summaryJob functionRetailSubsectorOperationsSectorLeisure, Travel & TourismLocationKingston Upon HullContract typePermanentConsultant nameAndy JonesConsultant phone+44 207 269 2187Job referenceJN-052025-6736957
