General Manager

Lead, motivate, and support the front of house team within a fast paced and demanding environment.
* Identify recruitment needs and take an active role in search and selection activities and the appointment of team members.
* Ensure every new team member has an inspiring and informative induction, with clear expectations and sufficient training.
*
Deliver ongoing training and development plans for all team members.
* Conduct team reviews during probationary periods and performance reviews for improvement and development.
* Support and guide team members, build effective team relationships, and set clear goals and targets, with regular reviews.
* Motivate staff and maintain a positive work environment, deliver excellent guest service and maintain a high standard of guest profile and atmosphere management at all times.
*
Champion a working environment that supports staff wellbeing and promotes a positive working environment.
Product
*
Manage service and brand standards across the venue.
*
Manage customer enquiries and complaints while delivering superior guest satisfaction.
*
Oversee food and beverage operations and quality within budget and to the highest standards.
*
Support the development of food and drinks menus across venue.

Produce weekly rotas to ensure staffing levels satisfy service requirements and operate within budget.
*
Organize and supervise work tasks while ensuring adequate shift cover and staff availability.
*
Coordinate the work of the team to ensure that team goals are achieved.
*
Estimate consumption, forecast requirements, and maintain inventory levels for bar and restaurant areas.
*
Manage 3rd party and internal stock levels and orders.
*
Control costs and minimize waste.
*
Communicate effectively with the team, through regular meetings and daily briefings.
*
Hold regular briefings and meetings with all head of departments to create initiatives to grow the business.
*
Ensure all team communication is positive, consistent, and up to date.
*
Ensure there is a clear handover process in place daily for all manager changeovers.
*
Take full responsibility for the set-up, and effective operation of the business always, including the security and safety of your team and guests.
*
Monitor operations and initiate corrective actions.
Reporting & Compliance
*
Deliver departmental targets on revenue, margin, service and compliance.
*
Implement company policies and procedures that optimize performance.
*
Ensure compliance with licensing, hygiene and health and safety legislation.
*
Manage data collection for the updating of metrics to support performance reports to line Manager.
* Provide regular reports and analysis on departmental performance.
* Ensure that all management, operational, financial and payroll duties are completed accurately, on time and in accordance with the company policies and procedures.
* Manage all business administration within your team to ensure its completed timely, sticking to timelines agreed upon with your line manager.
* Carry out any duties or tasks as instructed by the company or your ops manager.