Back to search

Clinic CS Officer / Supervisor / Manager (Medical Services)

International Permanent View Job Description
Working with the CA and CS teams, you will be responsible for providing f2f customer services, managing day-to-day operations, and answering customer enquiries in medical clinic depending on experiences.
  • Save Job
  • Premium medical brand
  • Strong communication skill and leadership

About Our Client

My client is an established medical service provider with medical/ specialist services.

Job Description

  • Oversee / Manage Concierge services at the clinic
  • Appointment booking and cross selling and answer general enquires
  • Initiative to collaborate with stakeholders to ensure service delivery meets industry and professional standard.
  • Resolve complaints ethically and professionally
  • Regular review & develop policy / guidelines
  • Enrich frontline staff's service and knowledge through training and coaching

The Successful Applicant

  • A minimum of 3-5 years of relevant experience with 5 years of managerial level in customer service field.
  • Healthcare / medical / insurance / Hospitality / luxury retail background are preferred
  • Strong operation management and people management skill
  • Excellent communication and customer-service skills
  • Good computer skills including MS Office
  • Excellent command of written and spoken Chinese and English
  • Candidates with less experiences will be considered as CS Officer/ Clinic Assistant

What's on Offer

  • Permanent position with bonus scheme in place
  • Medical benefits
  • Prime location
Contact
Janice Chan
Quote job ref
JN-112023-6255874
Phone number
+852 2848 4781

Job summary

Job function
Hospitality & Leisure
Subsector
Operations & Field Management
Sector
Retail
Location
International
Contract type
Permanent
Consultant name
Janice Chan
Consultant phone
+852 2848 4781
Job reference
JN-112023-6255874