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We are recruiting for a new Director of Customer Experience at Halton Housing who will be responsible for delivering excellent neighbourhood and housing management services, including supported and sheltered housing, customer services, complaints and customer communications and engagement. The role will work also alongside the Director of Homes to ensure our customers are satisfied with the delivery of our repairs and maintenance services. The purpose of this role is to that ensure every Halton Housing customer has great experience every time they engage with us, and this will involve really getting to know our customers, listening to what they tell us and working with them to shape the best possible services we can. This is an exciting time for Halton Housing to join the Senior Leadership Team as we gear towards launching our next three-year Corporate Plan and we are now looking for someone with the passion, commitment and track record to help us to deliver on our ambitions.
An innovative housing provider, with customers at the heart of everything we do.We're an award-winning housing association, with over 7,000 homes across Runcorn and Widnes in Cheshire, and now expanding geographically across the North West. We're known for our innovative approach - strengthening our reputation as a landlord of choice in the borough and beyond. We operate a hybrid working model with colleagues working flexibly from home or other locations as well as in our collaborative space, Waterfront Point based in Widnes. For the second year running, we have completed a SHIFT assessment and received a silver accreditation for our carbon impact. We have an ambitious development programme which sets out plans to build and acquire over 1,000 new homes by 2027.
We operate a hybrid working model with colleagues working flexibly from home or other locations as well as in our collaborative space, Waterfront Point based in Widnes.
Our people, our greatest asset.We employ over 330 talented people who are the heartbeat of our organisation.From maintenance technicians and neighbourhood officers to housing and customer engagement officers, everyone is key to improving people's lives through delivering our services
Link to website: https://www.haltonhousing.co.uk/
