Director of Customer Experience - Halton Housing

We strive for every Halton Housing customer to have a great experience every time they engage with us. The Director of Customer Experience is responsible for driving a culture of really getting to know our customers, listening to what they tell us and working with them, and key business areas to shape the best possible services we can.

We are looking for a dynamic, customer-focused and experienced leader to join our senior leadership team to help shape this crucial part of our business. With the ability to think strategically whilst managing operational delivery at pace, we are looking for someone who can also represent our business with gravitas and influence within Halton, and more widely across the sector as required.

This role is responsible for leading many of our key customer-facing operational services, ensuring regulatory and legislative compliance across all areas of their responsibility, and developing and embedding an impactful customer experience strategy that keeps customers firmly at the heart of everything we do.

This is an exciting time for Halton Housing as we gear towards launching our next three-year Corporate Plan and we are now looking for someone with the passion, commitment and track record to help us to deliver on our ambitions.

With over 7,000 homes and 330 employees, Halton Housing prides itself on doing things differently. Our purpose is improving people's lives. We want to provide quality homes, deliver excellent services and perform well - while always maintaining a social heart that drives everything we do. We operate a hybrid working model with colleagues working flexibly from home or other locations as well as in our collaborative space, Waterfront Point based in Widnes.