Save Job Back to Search Job Description Summary Similar JobsBrilliant opportunity to work for fast growing beauty brand.Customer service role working for a fast growing and ethical beauty brand.About Our ClientThis retail company is a well-established, medium-sized organisation operating in London. Known for its commitment to delivering high-quality products and excellent service, it provides a stable and professional environment for its employees.Job Description The main purpose of this role is to manage the order to invoice process for the UK domestic market, and to provide support and cover to other markets according to requirements. The Customer Service coordinator will receive orders into the system, will work with logistics providers to ensure on-time delivery, will be responsible for accurate invoicing and resolving customer claims.knowledge and experience* Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players* Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.* Liaising with 3PLs, Sales team and customers regarding order queries* Dealing with stock issues effectively* Actively seeking improvement on logistics processes to reduce cost* Identifying and resolving shipping issues and creating best practice* Responsible for setting up and creating new lines with customers* Ad hoc activities to support Supply Chain and the wider team* Microsoft Dynamics experience usefulThe Successful ApplicantA successful Customer Service professional should have:Previous experience in a customer-focused role, ideally in the retail industry.Strong communication and problem-solving skills.Attention to detail and the ability to manage multiple tasks effectively.Proficiency in using customer service software and standard office tools.A proactive and positive approach to customer interactions.Knowledge of retail operations and customer care best practices.What's on OfferA competitive salary of £25,000 - £30,000Permanent position with growth opportunities in the retail industry.Comprehensive training and professional development support.An inclusive and supportive work environment in London.Employee benefits package to enhance your work-life balance.ContactSarah BagnallQuote job refJN-092025-6836561Phone number+44 207 269 2466Job summaryJob functionBusiness SupportSubsectorExecutive AssistantSectorRetailLocationLondonContract typePermanentConsultant nameSarah BagnallConsultant phone+44 207 269 2466Job referenceJN-092025-6836561
