Save Job Back to Search Job Description Summary Similar JobsClient Authorisation RequiredOpportunity to be a part of The MHRA's Digital & Service Design team In LeedsExcellent opportunity for career growth and developmentAbout Our ClientIf you have had a COVID-19 vaccine or have ever taken a medicine, or used a medical device, then you have already come into contact with the Medicines and Healthcare products Regulatory Agency. Our vision, One Agency - Delivering for Patients, underpins all that we do as we set out on an ambitious roadmap for change to become a truly world-leading, enabling regulator that protects public health through excellence in regulation and science. The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.The Digital and Technology Group (DTG) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists, inspectors, and the rest of the organisation to deliver world class services which can improve outcomes for patients and the general public. The Group was essential in the race to approve COVID-19 vaccines in 2020 and in supporting the UK to set up its own medicines and devices approvals systems following our exit from the EU. The work we do matters!Its centre of excellence is also responsible for delivering a broad portfolio of change initiatives, both to transform the Agency's legacy technologies and to deliver innovative new solutions, designed around our customers' needs. DTG works in a holistic way to combine digital and technology change, data and information management, project delivery, business process, product management and cultural change to maximise out impact and ensure sustainability.We plan to be at the heart of one of the most digitally advanced medical regulators in the world and we need people who can help us deliver that ambition. DTG is a great place to build your career and we are committed to enabling our people to do the best work of their lives.The Technology & Service Operations function is responsible for managing the existing IT infrastructure including both software and hardware, databases, and other technology platforms; leading the support and maintenance of applications; development and testing of new applications and platforms; and cyber and information security for the Agency.The Engineering team, made up of software developers, DevOps engineers, Quality Assurance testers, and data professionals including engineers, scientists, and visualisation experts, is tasked with the creation of applications and services, ensuring quality for both new and existing agency offerings, and developing data visualisations through their expertise in data engineering and science.Job DescriptionThis role will contribute to growing the user-centred design practice at the MHRA alongside other Service Designers, Interaction Designers and User Researchers. This is an important role working across the agency, to help us understand how our services are meeting the needs of both internal and external users to the agency and where we can further improve our services. The post holder will plan, organise and carry out research activities to help the agency deliver better services. They will have the opportunity to design and influence the user research approach in collaboration with the Senior User Researcher and will support shaping the future of user research as a discipline at the MHRA. In addition to working within the user centred practice, the post holder will work in multi-disciplinary teams of professionals: including business analysts, software engineers, change managers, product managers and delivery managers. Key responsibilities:Running and conducting user research for complex and high-profile projects, helping teams apply a wide range of user research methods.Planning and organising a range of user research activities for complex journeys, by clearly identifying the problem the team is trying to solve. This may include using different research approaches and selecting the most appropriate methods. (For example: mapping out user motivations and behaviours or evaluating usability testing of prototypes and live services).Be responsible for the recruitment of participants, preparing discussion guides, moderating research sessions, adhering to government standards, advocating for inclusive practices and overseeing the synthesis and analysis of findings.Own the analysis and synthesis of research data and provide clear and actionable findings and opportunities back to the service owners and in collaboration with service designersCommunicating user research findings to help your multidisciplinary team and wider organisation develop a deep understanding of users and their needs, including knowing how to engage sceptical colleagues and clearly communicate the opportunities of actioning the research findings and influencing the product's direction.Working closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service featuresIf you would like to find out more about this fantastic opportunity, please click here for further details. The Successful ApplicantThe successful User Researcher will have:A degree or equivalent professional experience (substantial experience working as a user researcher or in a related field)Experience working as a user researcher within teams designing and delivering digital products and servicesExperience in utilising a range of user research techniques for both qualitative and quantitative resultsExperience in analysing research findings, synthesising and pulling out actionable insights and user needs that can be used to inform strategy and design decisionsDemonstrable Behaviours of Changing and Improving, Communicating and Influencing, Delivering at Pace and Working TogetherThe selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here.Application, which will include a CV, which should demonstrate how you meet the Experience and Technical Success Profile criteria.Presentation, to be prepared as part of your interview, with further information being supplied when you reach this stage.Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here.Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must complete basic personnel security standard checks.Certain roles within the MHRA will require post holders to have vaccinations, and in some circumstances, routine health surveillance. These roles include:Laboratory-based roles working directly with known pathogensMaintenance roles, particularly those required to work in laboratory settingsRoles that involve visiting other establishments where vaccination is requiredRoles required to travel overseas where specific vaccination may be required.What's on OfferThe successful User Researcher will benefit from:Hybrid workingCompetitive Salary £41,075 p.a & BenefitsAccess to Alpha pension scheme, which all new starters are enrolled into automatically, is 28.97%.Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility here.Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries, please contact .In accordance with the Civil Service Commissioners' Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should firstly contact Florentina Oyelami, Head of Talent Acquisition - .ContactRoss QuilliamQuote job refJN-072025-6797704Phone number+44 161 829 0389Job summaryJob functionTechnologySubsectorIT Business AnalysisSectorPublic SectorLocationLeedsContract typePermanentConsultant nameRoss QuilliamConsultant phone+44 161 829 0389Job referenceJN-072025-6797704
