Save Job Back to Search Job Description Summary Similar Jobs6 month FTC with possibility of extension.Exciting career prospects.About Our ClientThe employer is a small-sized organisation within the property industry, known for its dedication to delivering quality services. The company fosters a professional working environment and values efficient customer support.Job DescriptionTo be responsible for ensuring defects are remedied in line with SLAsPromote client interface e.g. Building Housing Managers and Maintenance Managers relationshipsTo promote a culture of cost control and recovery on site through specification of works and adherence to contract charge proceduresTo be an ambassador for the company and attend appropriate corporate and handover eventsDevelop new ideas to improve the quality of build and after sales servicePlan, prioritise and organise workloads on a daily basisConduct handovers (developing a demonstration role), pre-sale and 12 month close of defects inspections on shared ownership and outright sale productsSpecify remedial works, allocate appropriate subcontractors and supervise this up to completionPrepare and submit progress reports to the Customer Care ManagerMaintain accurate audit trails and ensure documentation is filed in an organised mannerAssess performance and work quality of subcontractors, and report issues to the Customer Care ManagerEnsure improvement in customer satisfaction ratingsEnsuring compliance at all times with Health and Safety proceduresThe Successful ApplicantA successful Temporary Customer Service Coordinator should have:Previous experience in a customer service coordination role.Strong communication and interpersonal skills.Proficiency in using standard office software and systems.An organised approach with excellent attention to detail.Ability to work efficiently in a fast-paced environment.A proactive attitude and problem-solving mindset.What's on OfferCompetitive salary.An exciting opportunity that can offer exciting career prospects.An opportunity to go perm.ContactLee McerleanQuote job refJN-062025-6756032Phone number+44 161 829 0398Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorPropertyLocationWarringtonContract typeTemporaryConsultant nameLee McerleanConsultant phone+44 161 829 0398Job referenceJN-062025-6756032
