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Technical Support Engineer

Chesterfield Temporary View Job Description
This role is for a highly skilled Technical Support Engineer professional to join a thriving team within the technology and telecoms industry. The successful candidate will be responsible for providing technical support across desktop, mobile, networking and other IT infrastructure systems
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  • One of the UK's leading tech companies
  • Hybrid working

About Our Client

Our client is a globally recognised leader in the technology industry. With a team of over 1,000 dedicated employees, this company is committed to delivering innovative solutions and services across multiple sectors.

Job Description

  • As a Technical Support Engineer you will provide technical support to one of our customers and their end-users.
  • When appropriate, you will act as a technical escalation route to our 1st line Service Desk.
  • Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary
  • Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket.
  • Creating / updating training materials, runbooks and knowledge base articles
  • Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs).
  • Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.

The Successful Applicant

  • As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems using a methodical and logical approach.
  • A good understanding and knowledge of ITSM practices and procedures
  • Good knowledge of enterprise-level IT systems and services
  • Experience in co-ordination of issue resolution to agreed service levels and targets
  • The ability to self-organise and prioritise workload
  • Excellent communication and inter-personal skills
  • A proactive approach to self-development

What's on Offer

  • Opportunity to work with a global leader in the technology and telecoms industry
  • Supportive and innovative working environment
  • Access to the latest technologies and tools



Contact
James Elliott Harris
Quote job ref
JN-102024-6569900
Phone number
+441212309393

Job summary

Job function
Technology
Subsector
IT Support
Sector
Technology & Telecoms
Location
Chesterfield
Contract type
Temporary
Consultant name
James Elliott Harris
Consultant phone
+441212309393
Job reference
JN-102024-6569900