Save Job Back to Search Job Description Summary Similar JobsOpportunity to apply knowledge of IT and develop skillsetGreat opportunity for career progressionAbout Our ClientAn international IoT service provider specialising in different sectors, providing over 2 million IoT connections globally.Job DescriptionShift cover of 1.30pm to 11pm Tuesday to SaturdayHandling customer support requests via phone, email, chat, WhatsApp and tickets.The proactive investigation, fault finding, problem solving, troubleshooting, and resolution of support requests.create an audit trial of the support request using the CRM systems.Liaising with mobile network providers.Assisting internal & external; teams with their queries.Delivering monthly quality & quantity targets.The Successful ApplicantExcellent communication skills both written and verbalAbility to understand, diagnose, and assist in a busy support environment.5 GCSEs at grade A-C including Maths, English, and Science.PC literate, including Word, Excel, and E-mail.Desirable:Electronic principles - BTEC, ONC, or similar qualification passed or in progress.Experience with mobile telecommunication equipmentWhat's on OfferFantastic benefits packageRemote workingTraining and DevelopmentContactSofia MentiQuote job refJN-102024-6576556Phone number+44 207 269 2238Job summaryJob functionTechnologySubsectorIT SupportSectorTechnology & TelecomsLocationHertfordshireContract typePermanentConsultant nameSofia MentiConsultant phone+44 207 269 2238Job referenceJN-102024-6576556
