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Senior Product Manager - Portals

London Permanent View Job Description
As a Senior Product Manager, Customer Portals you will play a crucial role in shaping the future of the customer interactions by overseeing the design, development and optimisation of customer-facing portals.
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  • Fantastic opportunity for a senior product manager - portals
  • To join a leading charitable organisation.

About Our Client

A leading organization that helps charities, nonprofits, and social enterprises maximize their impact.

Job Description



  • Vision & Strategy for Customer Engagement: You'll be responsible for developing a customer-centric vision for portals, ensuring it aligns with the company's goals, and collaborating with cross-functional teams and partners to execute it.


  • Product Roadmap Ownership: You'll lead the creation and communication of the product roadmap, from design through to execution, ensuring it's aligned with customer needs and digital trends.


  • User Experience Design: Ensuring seamless, visually appealing, and intuitive customer interfaces that span across the digital customer journey, working closely with branding and marketing.


  • Technology CoE Development: You'll act as a bridge between IT and product teams, building a technology center of excellence that encourages innovation, especially with Microsoft technologies, and helps define best practices.


  • Performance Monitoring & KPIs: Data-driven decision-making will be key as you'll need to analyze feedback and metrics to improve features and measure success.


  • Risk & Regulation Compliance: Keeping up with legal and regulatory requirements, ensuring products are compliant, and maintaining the reputation will also be part of your responsibility.



The Successful Applicant

* You will have at least 5 years of experience in product management, with extensive experience developing customer facing portals that showcase an organisations products and services.

* You have experience in UX design with a portfolio to showcase at interview stage.

* You will have strong knowledge of how to use the Microsoft suite of tools including Dynamics and Power Platform to solve business challenges.

* You have excellent communication, presentation, and stakeholder management skills, and can influence and align diverse teams and perspectives.

* You have a proven track record of delivering successful products from ideation to launch, and managing complex projects in a fast-paced environment.

* You have a data-driven and analytical mindset, and can use various tools and methods to measure and improve product performance and customer satisfaction.

What's on Offer

Competitive salary and package.

Contact
Will Pendlington
Quote job ref
JN-102024-6562529
Phone number
207 269 2252

Job summary

Job function
Marketing & Agency
Subsector
Public Sector & Not-For-Profit
Sector
Not For Profit
Location
London
Contract type
Permanent
Consultant name
Will Pendlington
Consultant phone
207 269 2252
Job reference
JN-102024-6562529