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Senior IT Support Analyst, Infrastructure Engineer

East Riding of Yorkshire Permanent £38,000 - £42,000 per year View Job Description
Role is for a Senior IT Support Analyst, an essential member of the Technology team in the Industrial / Manufacturing industry.
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  • Hybrid Working (1 day/week ),
  • Opportunity to use a variety of Technologies

About Our Client

Our client is a renowned player in the Industrial / Manufacturing industry, employing over 2000 people. With a solid presence in East Yorkshire, they're known for their innovative and reliable products and commitment to quality.

Job Description

  • Provide BAU IT support to the business ensuring that a high level of customer service and support is provided at all times.
  • Log, respond to and update IT Service Desk requests ensuring response and resolution in-line with SLAs.
  • Provide support to users via telephone, email, teams / remote sessions and in-person.
  • Liaise with internal staff, stakeholders, 3rd parties and suppliers.
  • Escalate problems where necessary to management or third-party suppliers.
  • Support junior team members by acting as point of escalation for issues.

The Successful Applicant

  • Excellent communication skills (both written and verbal)
  • Confident, clear and professional telephone manner
  • Positive, enthusiastic, proactive approach required.
  • Resilient, able to adjust to a constantly changing environment.
  • Good problem-solving skills, analytical and inquisitive. Detail oriented, with a high level of accuracy.
  • High level of self-autonomy. Ability to work remotely / independently as well as with others as part of a team.
  • Good team player with ability to share and discuss potential solutions.
  • Well organized with strong time-management skills, able to meet deadlines.

What's on Offer

  • An annual salary in the region of £38,000 - £42,000.
  • A hybrid work environment, allowing a blend of office and remote work.
  • Opportunities for career growth and development.
  • A supportive and collaborative company culture.

Take this opportunity to join a leading company in the Industrial / Manufacturing industry.

Contact
Sam Sesay
Quote job ref
JN-092024-6527498
Phone number
+44 161 829 0429

Job summary

Job function
Technology
Subsector
Infrastructure
Sector
Industrial / Manufacturing
Location
East Riding of Yorkshire
Contract type
Permanent
Consultant name
Sam Sesay
Consultant phone
+44 161 829 0429
Job reference
JN-092024-6527498