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Senior Customer Service Representative

Burnley Permanent £26,250 - £29,500 per year View Job Description
We are looking for a Senior Customer Service Representative to join our client we are currently growing their client & consumer base. This role is ideal for a customer-focused professional with experience in managing client relationships, handling escalations, and mentoring junior team members. The successful candidate will play a key role in ensuring our customers receive the best possible experience and support.
  • Internal progression opportunities
  • Enhance benefits scheme

About Our Client

The client we are working with are a large-scale manufacturers who supply & distribute household products to numerous FMCG & retail accounts across the North & the UK.

Job Description

Key Responsibilities will consist of:



  • Act as a primary point of contact for high-level customer inquiries and escalations.


  • Resolve complex customer issues with professionalism and efficiency.


  • Support and mentor junior customer service representatives.


  • Collaborate with internal departments to ensure seamless order processing and issue resolution.


  • Maintain accurate records of customer interactions in the CRM system.


  • Identify opportunities to improve customer service processes and suggest solutions.


  • Assist in training new team members on best practices and company policies.


  • Ensure customer satisfaction by providing timely follow-ups and resolutions.

The Successful Applicant

Requirements



  • Minimum of 3-5 years of customer service experience, preferably in the furniture or manufacturing industry.


  • Strong problem-solving and conflict-resolution skills.


  • Excellent communication skills, both written and verbal.


  • Experience using CRM systems and other customer service software.


  • Ability to work collaboratively in a fast-paced environment.


  • Strong attention to detail and organisational skills.


  • A customer-first mindset with the ability to build and maintain positive relationships.


  • Leadership experience or mentoring skills are a plus.

What's on Offer



  • Competitive Salary with performance-based bonuses.


  • Comprehensive Health & Dental Insurance for you and your family.


  • Generous Paid Time Off, including vacation, sick leave, and personal days.


  • Employee Discount Program on all company products.


  • Professional Development & Training opportunities.


  • Flexible Work Arrangements for better work-life balance.


  • Wellness Programs including gym membership discounts.


  • Career Growth Opportunities within a growing company.
Contact
Callum Crawford
Quote job ref
JN-032025-6698600
Phone number
+44 151 255 3754

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Retail
Location
Burnley
Contract type
Permanent
Consultant name
Callum Crawford
Consultant phone
+44 151 255 3754
Job reference
JN-032025-6698600