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Senior CRM Officer

Hatfield Permanent £37,000 - £45,000 per year View Job Description
This role is for a Senior CRM Officer who is adept at managing and maintaining our customer relationship management systems. The successful candidate will be responsible for improving our marketing strategies and enhancing our customer experiences.
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  • Opportunity to lead the coordination of CRM activities across Marketing & Comms
  • Implement & report on key CRM activities for this well thought of University

About Our Client

Our client is a large, prestigious University known for its commitment to academic excellence. With a staff of over 2,500 and a student body of more than 25,000, they pride themselves on their robust faculty and diverse, dynamic student population.

Job Description

  • Oversee the implementation and maintenance of CRM systems.
  • Develop and implement CRM strategies to improve customer experience.
  • Work with the marketing team to utilise CRM for marketing strategies.
  • Ensure the CRM systems are up-to-date and accurate at all times.
  • Monitor CRM trends and suggest improvements.
  • Train team members on CRM usage and best practices.
  • Report on CRM system usage and effectiveness.
  • Collaborate with the IT department to ensure the CRM system is functioning optimally.

The Successful Applicant

A successful 'Senior CRM Officer' should have:

  • Proven experience in a CRM role, preferably in the educational sector.
  • Expertise in CRM systems and customer segmentation.
  • Strong analytical skills and data-driven thinking.
  • Excellent communication and interpersonal skills.

What's on Offer

  • A competitive salary ranging from £37,000 to £45,000 per year.
  • A supportive and collaborative working environment.
  • Generous holiday leave.
  • Opportunities for professional development and growth within the company.
  • The chance to contribute to an institution making a significant impact in education.



Contact
Brooke Blanchard
Quote job ref
JN-102024-6564568
Phone number
+44 1932 264156

Job summary

Job function
Marketing & Agency
Subsector
CRM Agencies
Sector
Not For Profit
Location
Hatfield
Contract type
Permanent
Consultant name
Brooke Blanchard
Consultant phone
+44 1932 264156
Job reference
JN-102024-6564568