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Savings Administration Team Leader

City of London Permanent £34,000 - £37,000 per year View Job Description
The Savings Administration Team Leader will oversee and manage the day-to-day operations of the savings administration team, ensuring efficiency and exceptional customer service. This role in the financial services sector requires strong leadership skills and a focus on delivering operational excellence in London.
  • A leading Financial Services business
  • An opportunity to lead a team and ensure customer service excellence

About Our Client

This opportunity is with a medium-sized organisation in the financial services industry, known for its focus on providing tailored solutions and high standards in customer service. The company is committed to fostering a professional environment that supports career growth and operational success.

Job Description

  • Lead and manage the savings administration team to meet performance objectives and service standards.
  • Oversee the accurate and timely processing of savings account transactions and customer requests.
  • Ensure compliance with regulatory requirements and company policies within all team activities.
  • Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
  • Provide training and mentoring to team members to support their development and performance.
  • Prepare and deliver regular reports on team performance and key metrics to senior management.
  • Collaborate with other departments to resolve issues and improve cross-functional processes.
  • Act as a point of escalation for complex customer queries or complaints.

The Successful Applicant

A successful Savings Administration Team Leader should have:

  • Proven experience in a leadership role within the financial services industry.
  • You must have been a people leader in a previous role and must also have worked in a FSA regulated environment in the past - Both 100% essential
  • Strong knowledge of savings products, processes, and regulatory requirements.
  • Excellent organisational skills and attention to detail.
  • Effective communication and interpersonal abilities to lead and motivate a team.
  • A commitment to providing outstanding customer service and operational efficiency.
  • Proficiency in using relevant software and systems for managing savings administration tasks.

What's on Offer

  • Competitive salary, estimated at £34,000 - £37,000 per annum.
  • Annual performance-related bonus of up to 10% of base salary.
  • Generous contributory pension scheme through Hargreaves Lansdown.
  • Life assurance coverage and 25 days of annual leave.
  • Permanent position based in London, offering opportunities for professional growth.



If you are looking for a rewarding role as a Savings Administration Team Leader in the financial services sector, we encourage you to apply to

Contact
Mark Norrish
Quote job ref
JN-062025-6756336
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Financial Services
Location
City of London
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-062025-6756336