Sales Order Processor

Key responsibilities consist of:

• Develop and maintain strong, profitable relationships with key customers, ensuring timely and accurate delivery of tasks and projects.
• Serve as the primary point of contact for designated key accounts, effectively communicating through various channels, including email, phone, and Microsoft Teams.
• Address and resolve customer inquiries, concerns, and issues promptly, ensuring customer satisfaction is maintained at all times.
• Process customer inquiries, orders, and change requests accurately and on time, collaborating with other departments to meet deadlines.
• Assist in financial negotiations with customers and suppliers, including bid management and face-to-face meetings.
• Maintain accurate records and files for all related business activities, ensuring timely and accurate sales reporting.
• Ensure all customer pricing is implemented accurately and on time, with clear communication of pricing changes to relevant departments.
• Identify and explore new customer sales opportunities in line with the company's strategic sales objectives.
• Collaborate with internal teams to ensure timely and effective resolution of customer problems and to enhance commercial and environmental performance.
• Provide training and support to key account users as needed, including customer portals.
• Maintain and issue a 12-week rolling forecast, ensuring clear and timely communication of new business wins, delists, and key volume changes.
• Actively pursue debtors in conjunction with the Customer Service Manager.
• Discuss key account needs within the company to drive continuous improvement.