- Opportunity to work in IT service delivery at a regional level
- Must have exceptional stakeholder and vendor management skills
About Our Client
A well-established and prestigious international brand with operations across the region.
Job Description
- Oversee the efficient delivery of IT services in line with SLA commitments, ensuring high levels of client satisfaction and cost efficiency
- Prioritise and manage the resolution of critical incidents as the key point of contact, monitor L1 Service performance and address any escalated problems
- Manage external onsite support for IT asset management and ensure the execution of ITS maintenance activities across the region
- Oversee updates for End User Device enrolment using SSCM, Active Directory management, and ensure the health of IT infrastructure (e.g., CISCO devices, VMware, etc)
- Participate in procurement activities with third-party vendors and contribute to IT asset purchasing, maintenance planning and other ad-hoc projects at the request of the leadership
- Take ownership of process improvement initiatives, including scheduling regular reviews sessions to assist with identifying new opportunities and developing implementation plans to achieve these goals
The Successful Applicant
- Bachelor's degree in IT, compute science or related field
- Minimum 10 years of relevant experience in a similar role, with a background in IT including incident management, vendor management and service performance monitoring
- In-depth knowledge of ITIL practices, with a solid understanding of incident management, escalation procedures, and service delivery disciplines such as Help Desk support, Desktop Support, Network & Server Maintenance
- Hands-on experience with Windows OS, SSCM, Active Directory, CISCO devices, and VMware
- Exposure to troubleshooting communications infrastructure and configuring network devices
- Excellent communication, interpersonal and presentation skills with a demonstrable track record of relationship building with key internal and external stakeholders at all levels
What's on Offer
- Attractive, tax-free salary
- Exposure to key stakeholders and senior leadership
Contact
Christopher Davies
Quote job ref
JN-102024-6560865
Phone number
+971 4709 0337
Job summary
- Job function
- Technology
- Subsector
- Service Delivery
- Location
- International
- Contract type
- Permanent
- Consultant name
- Christopher Davies
- Consultant phone
- +971 4709 0337
- Job reference
- JN-102024-6560865
