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Query Resolution Administrator

Birmingham Temporary View Job Description
We are seeking an ambitious and motivated individual who is keen to meet the challenges of contributing to a dynamic environment & team. The role is a key member of the finance team, with a commercial focus, and responsibility for revenues and costs in their designated division.
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  • One of UK's leading Tech Companies
  • Hybrid Working

About Our Client

Our client is a globally recognised leader in the technology industry. With a team of over 1,000 dedicated employees, this company is committed to delivering innovative solutions and services across multiple sectors.

Job Description

  • Use Salesforce to process and correct any credits and reinvoices generated by our QR team.
  • Through processing credits and reinvoices, interpreting and analysing data - Strong ability to work with complex data and present the information in a clear, logical, and concise way.
  • Attention to detail to drive accuracy and ensure high billing accuracy.
  • Resolving any billing issues created from amendments.
  • Working well under pressure and meeting deadlines.
  • Establish and maintain strong relationships within our QR team and across Finance Operation teams where applicable.
  • Champion & drive the query resolution process within other departments.
  • Managing 4 mailboxes including the Dunning process.
  • Occasional ad hoc projects and tasks and determined by the Head of QR.

The Successful Applicant

  • Previous experience in a finance role and possess transferable skills and experience.
  • Ideally experience of working within Salesforce.
  • Strong experience of using Excel including Pivot Tables and Lookup capability
  • Excellent problem-solving and decision-making abilities, with a customer-centric approach.
  • Effective communication and interpersonal skills, with the ability to collaborate and build relationships with internal and external stakeholders.
  • Strong organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.

What's on Offer

  • Opportunity to work with a UK leader in the technology and telecoms industry
  • Supportive and innovative working environment
  • Access to the latest technologies and tools
Contact
Lloyd Hughes
Quote job ref
JN-092024-6528713
Phone number
+44 207 269 2459

Job summary

Job function
Accounting
Subsector
Interim Roles
Sector
Technology & Telecoms
Location
Birmingham
Contract type
Temporary
Consultant name
Lloyd Hughes
Consultant phone
+44 207 269 2459
Job reference
JN-092024-6528713