Property Manager

Customer experience & engagement:
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Responsible for the delivery of the 'Newton Way' customer excellence charter
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Building and maintaining relationships with both customers and contractors
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Responsible for creating and distributing regular customer communications
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Conduct regular owners' meetings, in both individual and group settings
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Plan, attend and manage evening AGM's for portfolio sites
2.
Portfolio management:
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Responsible for instructing and monitoring both reactive and proactive repairs
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Manage and co-ordinate customer insurance claims process
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Conduct regular property visits
3.
Record keeping:
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Ensuring customer records are kept accurately and up to date
4.
KPI's:
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Customer satisfaction (complaints % and survey/interviews)
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Customer response times (% delivery vs target)