Programme Manager

The successful Programme Manager should have:· Strong stakeholder management expertise in programmer environments with multiple stakeholders

· Strategic thinker with background in transformation, who can really help the business see the art of the possible in terms of the customer journey, painting a compelling picture of the vision and strategy that motivates others to action

· Holds self and others accountable to meet commitments

· Strong written and verbal communication skills

· Gains the confidence and trust of others through honesty, integrity and authenticity

· Operates effectively, even when things are uncertain, or the way forward is unclear

· Manoeuvres comfortably through complex policy, process and people-related organisational dynamics

· Builds partnerships and works collaboratively with others to meet shared objectives

· Consistently achieves results, even under tough circumstances

· Builds strong teams that apply their diverse skills and perspectives to achieve common goals

· Handles conflict situations effectively, with a minimum of noiseExperience and qualifications should include:· Minimum of 5 years' experience in managing IT enabled customer service and sales programs, at least some of which in a global environment, preferably using Salesforce in a similar asset based B2B business e.g. shipping, automotive

· Degree educated - Business, Sales, or Marketing related degree a bonus

· Preferably has in-depth knowledge of the Salesforce platform, including Sales Cloud, Service Cloud and Marketing Cloud. Experience of field service management also an advantage

· Strong experience of process re-engineering and customer journey mapping: use and experience of Lean principles and methodologies an advantage

· Demonstrable ability to lead cross-functional teams and manage stakeholders at all levels

· Experience in Agile project management methodologies

· Familiarity with customer experience management (CEM) and customer relationship management (CRM) best practices