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Planning and Forecasting Analyst

Liverpool Permanent £30,000 - £35,000 per year View Job Description
A Planning and Forecasting Analyst is needed for a customer service department within a leading not-for-profit organisation. The role is based in Liverpool and requires a proactive individual with strong analytical skills.
  • Make a Difference to a Operational Strategies.
  • Opportunity to Enhance your Analytical Skills.

About Our Client

Our client is a large organisation operating within the not-for-profit industry. They are committed to making a significant difference in society while offering a supportive work environment for their employees.

Job Description

  • Developing and maintaining an efficient forecasting model for customer service queries.
  • Planning staffing requirements and develop optimal schedules.
  • Continuously analyse performance & re-forecast in real time, adjusting staffing plans as needed to align with business objectives.
  • Working closely with the Customer Service team to understand and predict demand.
  • Identifying trends and patterns in complex datasets.
  • Providing insightful reports to guide decision making within the department.
  • Collaborating with stakeholders to ensure alignment between demand and capacity.
  • Supporting the implementation of strategic plans.
  • Ensuring data integrity and accuracy.
  • Continuously improving forecast accuracy.



The Successful Applicant

A successful Planning and Forecasting Analyst should have:

  • Planning staffing requirements and translating to the creation of optimal schedules and real-time management.
  • Strong analytical and numerical skills.
  • Proficiency in Microsoft Excel and forecasting tools.
  • Excellent communication skills with the ability to present complex data in an understandable manner.
  • A proactive approach with the ability to work autonomously.

What's on Offer

  • A competitive salary of approximately £30,000 - £35,000 per annum.
  • A generous holiday leave entitlement.
  • The opportunity to make a positive impact in the not-for-profit industry.
  • A supportive and inclusive work environment in Liverpool.
  • Continuous learning and development opportunities.
Contact
Hannah Martinez
Quote job ref
JN-032025-6697306
Phone number
+44 151 255 3776

Job summary

Job function
Business Support
Subsector
Contact Centre
Sector
Business Services
Location
Liverpool
Contract type
Permanent
Consultant name
Hannah Martinez
Consultant phone
+44 151 255 3776
Job reference
JN-032025-6697306