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Personal Case Manager

Reading Permanent £25,000 - £27,000 per year View Job Description
As a Personal Case Manager, you will play an essential role in providing tailored support to customers within the industrial/manufacturing sector. Based in Reading, this permanent role focuses on delivering exceptional service and ensuring customer satisfaction.
  • A Market Leading International Business
  • A fun and supportive team to assist growing your career.

About Our Client

Personal Case Manager, near Reading: This opportunity is with a well-established organisation in the industrial/manufacturing industry. The company operates on a medium scale and is recognised for its commitment to quality service and customer-centric solutions.

Job Description

Personal Case Manager, near Reading:

  • Manage customer cases from initiation to resolution, ensuring a seamless experience.
  • Provide accurate and timely updates to customers regarding their cases.
  • Collaborate with internal departments to address customer queries efficiently.
  • Maintain detailed records of all customer interactions and case progress.
  • Identify and escalate complex cases to appropriate teams when necessary.
  • Support continuous improvement by providing feedback on customer service processes.
  • Ensure compliance with company policies and industry regulations.



Personal Case Manager

Deliver consistent, high-quality service in line with organisational values.

The Successful Applicant

Personal Case Manager, near Reading:

A successful Personal Case Manager should have:

  • Experience in customer service and lots of experience of dealing with complaints
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • Proficiency in managing multiple cases simultaneously.
  • Familiarity with CRM tools or case management systems.
  • A proactive approach to customer satisfaction and issue resolution.

What's on Offer

  • Competitive salary in the range of £25000 - £27000 per annum.
  • Permanent role with opportunities for professional growth.
  • A supportive and collaborative workplace environment.
  • Chance to contribute to a respected organisation in the industrial/manufacturing industry.



If you're ready to take the next step in your career as a Personal Case Manager, we encourage you to apply today.

Contact
Mark Norrish
Quote job ref
JN-072025-6793904
Phone number
+44 118 955 9046

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
FMCG (Fast Moving Consumer Goods)
Location
Reading
Contract type
Permanent
Consultant name
Mark Norrish
Consultant phone
+44 118 955 9046
Job reference
JN-072025-6793904