People Services Manager

The role:

• Ensure all regulatory and legislative obligations are met.
• Proactively support the team, fostering a culture of inclusion and engagement.
• Stakeholder Liaison: Serve as the link between senior stakeholders within the People team and the wider business, and the People Services Team to provide prompt and practical solutions to high-level enquiries. Gather insights on how to better support their needs.
• Implement, manage, and review People Services documented processes. Utilise systems and data to identify development areas and drive continuous improvement in service efficiency and effectiveness.
• Provide regular updates to the business through newsletters, intranet posts, and meetings to keep everyone informed about People Services activities and initiatives.
• Ensure data processed and controlled by and within the People Services Team complies with the seven key principles of GDPR regulations.
• Develop, publish, and embed customer service standards for all customer-facing People Services tasks. Monitor and report against these standards.
• Oversee the design of People Services, leveraging automation and advances in digital technologies.
• Build and maintain strong relationships with People Business Partners. Conduct regular cross-department meetings to share knowledge and stay aware of regional challenges and needs.
• Regularly evaluate current and future People needs, using data and insights to ensure appropriate resources are available to consistently deliver high-quality service.
• Responsible for ensuring all employees have the legal right to work in the country. Maintain up-to-date records and documentation to comply with immigration laws and regulations.
• Proactively review colleague onboarding and offboarding workflows to ensure the experience aligns with FTSE100 standards.
• Track the delivery of agreed KPIs and SLAs
• Provide documentation and process clarifications to internal and external auditors as needed.
• Maintain and improve People Services templates within the ATS. Ensure the accuracy of various Terms and Conditions templates and both automated and ad-hoc email templates.
• Conduct biannual self-audits of People Services process compliance.
• Collaborate with the People Data Analyst to assist in the annual salary and bonus review, as well as in year regular bonus payment processes. Liaise with senior stakeholders to ensure timely and accurate data delivery to the Payroll team.
• Responsible for the accurate and timely bulk upload of colleague communication to the self-service portal as required.
• Develop and implement campaigns to inform the business about the roles, responsibilities, and services provided by the People Services team.
• Stay current with employment law and best practices, anticipating future changes and assessing their impact on the organisation and its people