Save Job Back to Search Job Description Summary Similar JobsImmediate start part time opportunity.Remote working.About Our ClientOur client is a large organisation within its industry. They are renowned for their top-tier service delivery and are committed to sustainable practices in their operations. Operating on a global scale, they pride themselves on providing an inclusive working environment that supports the professional growth of its employees.Job DescriptionAnswering customer enquiries via phone and emailProviding high-quality customer service and resolving complaintsLogging customer interactions in the company's databaseCoordinating with other teams to resolve customer issuesProvide pre-works consultation to residents to explain upcoming works in their homes.Distribute clear and timely correspondence to residents before work commences.Conduct group and individual consultation events regarding future works.Share and implement the client's engagement strategy.Deliver a tailored communication plan to residents for the duration of the works.Collect resident feedback and satisfaction data in line with client and company requirements.Upload and share feedback through the appropriate systems and to relevant stakeholders.Ensure all communication meets the expectations of residents, clients, and other stakeholders.Where necessary, issue and collect resident satisfaction surveys.The Successful ApplicantA successful Customer Care Representative should have:Excellent communication and interpersonal skillsStrong problem-solving abilitiesProficiency in using computer systems and databasesAbility to work well in a teamStrong attention to detailProven experience in a similar role.What's on OfferAn estimated hourly salary between £12.50 and £13.20Remote workingA positive and inclusive company cultureLong term opportunityContactDanielle HughesQuote job refJN-052025-6754420Phone number+44 151 255 3756Job summaryJob functionBusiness SupportSubsectorCustomer ServicesSectorBusiness ServicesLocationLeedsContract typeTemporaryConsultant nameDanielle HughesConsultant phone+44 151 255 3756Job referenceJN-052025-6754420
