Network Operations Lead

Network Operations Lead
We are looking for an experienced Network Operations Lead to act as a crucial bridge between technical and non-technical stakeholders, ensuring seamless communication and efficient network operations. This is a hands-on, process-driven role that requires a senior technical professional, and someone capable of mentoring and upskilling the team.This is a hands on role where you will be required to carry out technical performance and enhancements.

Key Responsibilities:

• Lead incident management and escalations within a fast-paced NOC environment.
• Provide technical mentorship to team members, fostering growth and upskilling.
• Conduct root cause analysis and drive continuous improvement initiatives.
• Maintain and improve network documentation and operational processes.
• Engage in vendor management and coordinate with multiple network solution providers.
• Play a key role in discovery and documentation, evolving the role as the function grows.
• Participate in a monthly on-call rotation (one week per month) and provide flexibility for occasional out-of-hours work (nights/weekends) when required.
• Contribute to hiring efforts as the team expands over the next 12 months.