Mortgage Case Manager

Glasgow Permanent £25,000 - £27,000 per year View Job Description
As a Case Manager, you'll play a key role in delivering excellent customer service and ensuring mortgage applications are handled efficiently and accurately.
  • Flexible working
  • Fast Growing Financial Business

About Our Client

Our client is a fast-growing, solution-led mortgage lender focused on helping customers aged 50+ achieve their financial goals.

Job Description



  • Manage a busy pipeline of pre-offer mortgage applications


  • Liaise with brokers to collect underwriting documents


  • Work closely with the underwriting team to progress applications


  • Assess documents in line with internal policies and regulatory guidelines


  • Respond to customer and broker queries with a focus on first-time resolution


  • Maintain strong internal and external relationships


  • Identify and suggest process improvements



The Successful Applicant



  • Customer service experience


  • Strong organisation and attention to detail


  • An understanding the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly.


  • Proactive, problem-solving attitude



What's on Offer



  • 30 days' holiday plus bank holidays


  • Growth shares


  • Health cash plan


  • Salary sacrifice pension (5% employee / 3% employer)


  • Employee assistance programme



Contact
Amy Dornan
Quote job ref
JN-052025-6743090
Phone number
+441312430377

Job summary

Job function
Business Support
Subsector
Customer Services
Sector
Financial Services
Location
Glasgow
Contract type
Permanent
Consultant name
Amy Dornan
Consultant phone
+441312430377
Job reference
JN-052025-6743090