IT Technician

What you need to be successful:

• 2- 4 years of experience at an IT Technician
• Expert knowledge of Service Desk processes
• Strong proficiency with Microsoft Office and MacOS, as well as standard business applications, computing hardware and proprietary software
• Provide front line support and full ownership of the ticketing
• Promote good cyber security practices and escalate any concerns in a timely manner
• Strong customer service orientation and follow-up
• Expertise in managing multiple tickets and prioritising requests as appropriate
• Troubleshoot networking and operating system issues
• Provide clear guidance, support and training to end-users on the effective use of Company technology, systems and hardware
• Effective communication skills with the ability to appropriately explain technical details to a non-technical audience
• Experience working as part of a global team and matrix organisation; providing support to other global IT Teams to support customer needs as well as communicating / driving solutions for root cause analysis
• Experience with ITIL processes