Save Job Back to Search Job Description Summary Similar Jobsleading online retailerlead a global infrastructure teamAbout Our ClientOur client is one of the largest companies in the retail sector, boasting a substantial market presence and employing over 5000 individuals. With a focus on technology and sustainability, they are committed to providing quality products to their customers while minimizing their environmental footprint.Job Description This role is a key appointment within the IT team, contributing to the Group's longer-term technology development strategy. The role reports directly to Group Information and Security Manager.The IT Systems and Infrastructure Manager leads a team of Engineers and Technology (IT) Solutions Centre colleagues. The position is responsible for all aspects of IT operations including: planning, organizing, implementing and monitoring the Data Centre operations and all end user support services.The role requires someone who applies commercial-based decision making to every project, ensuring that any investment that the Company makes is backed up with a robust business case.On a day-to-day basis the role will focus on the following:Key Responsibilities:Drive the establishment of performance goals and provide on-going feedback, coaching, and development to enhance the team's performance and capability, to facilitate open communication, and to encourage continuous performance improvement.Manage the delivery of technology and support services within an approved budget and via a team based, customer-centric approach.Oversee IT End User Services, Computer Operations, Data Centre Services and Hardware Support Services to maintain customer satisfaction and to ensure quality standards, adherence to processes, policies, and service level agreements for customer responsiveness, incident resolution, and follow up.Provide technical expertise (i.e., tactical and operational) on evaluation, selection, implementation, and maintenance of information systems.Develop strategic plans and practices that support integrated and progressive infrastructure and operations to best meet current and future business requirements.Establish and monitor the infrastructure metrics to track productivity, quality, service levels, and resource utilization, to collect the voice-of-the customer data, and to enable projects to be on schedule and within budget.Drive automation in operational tasks to improve efficiency and traceability of activities.Partner with Cyber Security leadership in the development, implementation, and management of IT's controls, policies, procedures, practices, and processes to protect the organization's IT assets and the integrity, security, and privacy of information entrusted to or maintained by the organization and to ensure compliance (i.e., local, regional and national laws and regulations) and consistency.Research, monitor and analyse industry IT and infrastructure trends, technologies, and best practices to assess the organization's performance to the industry norm and to align projects with the organization's business needs, initiatives, and strategic direction.Research and implement best practices for infrastructure services, including proven infrastructure methodologies, service management processes, and operational support.Manage IT Infrastructure projects and plans to ensure alignment with the organization's strategic direction and initiatives, to foster a high performing work environment, and to mitigate risks.Collaborate with business units, IT leaders, and vendors to provide highly reliable, secure and cost effective infrastructure and operations services.The Successful Applicant Person specification and experienceThe successful individual will have a strong technical and development background, as well asexperience of managing a team. They will need to demonstrate ability to focus on multiple products at the same time and be a highly effective communicator, both within their team and with other key stakeholders around the business.The role requires excellent innovation as well as a strong commercial sense to ensure returns on investment made into technology. The individual will therefore need to be highly creative but also be able translate their ideas into deliverables.Education, skills and experience:Substantial and demonstrable relevant experience at a senior level - in technology, team leadership and managing complex systems; exposure to broad / diverse technology stacks.Experienced in leading cross-functional teams in an effective, collaborative manner in mid / large organizations.Proven experience in managing complex projects and critical, highly reliable systems.Experience managing budgets and forecasting project costs.Competencies requiredSelf-motivation and ability to work independentlyAttention to detailCollaborativeTeam playerSupportivePassionateProfessionalAccountableWhat's on Offerhybrid working , min of 3 days a week on-site based at the Coventry siteoccasional travel to worthing ( once a fortnight ) very rare/occasional travel to the USsalary of £50-60,000generous benefits/bonus packageContactKevin MeddingsQuote job refJN-082024-6521964Phone number+441212309414Job summaryJob functionTechnologySubsectorInfrastructureSectorRetailLocationEnglandContract typePermanentConsultant nameKevin MeddingsConsultant phone+441212309414Job referenceJN-082024-6521964