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IT Service Manager - Oracle ERP experience - Public Sector

City of London Permanent £55,000 - £58,000 per year View Job Description
An IT Service Manager with experience of managing MSPs and with Enterprise ERP solutions (Oracle Cloud) is required for a critical role managing technology services within a public sector organisation. This position involves delivering high-quality IT services and solutions to support the efficient functioning of the organisation.
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  • Great opportunity to make a real difference in a Public Sector Organisation
  • Hybrid - 3 days per week in office, flexible with days

About Our Client

This organisation is one of the largest public sector entities in the UK with over 10,000 employees.

Job Description

  • Manage the delivery of IT services to ensure alignment with organisational needs and objectives.
  • Develop and implement service management processes and procedures.
  • Ensure service level agreements (SLAs) are met and manage any issues or escalations.
  • Implement continuous improvement initiatives to enhance the quality of IT services.
  • Work closely with stakeholders to understand their IT needs and requirements.
  • Manage relationships with IT vendors and service providers.
  • Prepare and manage the IT service management budget.
  • Provide leadership and guidance to the IT service management team.

The Successful Applicant

A successful IT Service Manager should have:

  • Experience in IT service management within a large organisation.
  • Experience of Oracle Cloud is a must
  • Strong understanding of ITIL principles and best practices.
  • Excellent leadership and team management skills.
  • Strong problem-solving skills and the ability to manage complex IT issues.
  • Excellent communication skills and the ability to engage with a range of stakeholders.
  • A really proactive person who can identify and react to problems quickly as they arise.

What's on Offer

  • A competitive package of £55,000 - £58,000
  • A permanent position within a large and respected public sector organisation.
  • The opportunity to lead and manage a team of IT professionals.
  • The chance to work in an organisation that values its employees and offers a positive and supportive work environment.



If you're looking to take the next step in your IT career and make a real difference in the public sector, don't hesitate to apply for this IT Service Manager role.

Contact
Ben McColl
Quote job ref
JN-072024-6488868
Phone number
+44 161 829 0480

Job summary

Job function
Technology
Subsector
IT Support
Sector
Public Sector
Location
City of London
Contract type
Permanent
Consultant name
Ben McColl
Consultant phone
+44 161 829 0480
Job reference
JN-072024-6488868