IT Service Analyst

Chessington Temporary £150 - £175 per day View Job Description
This role is an exciting opportunity for an IT Service Analyst to join a thriving health care team in Chessington. The successful candidate will be responsible for providing high-quality IT support and ensuring efficient operation of technology services.
  • IT Support Analyst
  • 3 Months Contract possible extension

About Our Client

Our client is a leading player in the health care industry and has a significant presence in the UK with over 5,000 employees. They are committed to innovation and excellence, providing unrivalled service to their customers.

Job Description

  • Provide IT support to team members, troubleshooting and resolving technical issues
  • Monitor the performance of IT systems and address any inefficiencies
  • Collaborate with the technology team to implement new IT projects
  • Conduct regular system audits and data backups
  • Develop and maintain IT documentation and procedures
  • Ensure all IT activities comply with company policies and industry regulations
  • Train staff on the use of new technologies
  • Stay updated on industry trends and advancements in technology

The Successful Applicant

A successful IT Service Analyst should have:

  • ITIL foundation (v3 or v4)
  • Solid experience in standard ITIL disciplines, e.g., Incident, Change Problem Management
  • Solid experience using ServiceNow
  • Microsoft Certification
  • Resolving a minimum of 50 incidents per week
  • Adhere to the rota and 8x8 guidelines.
  • Take clear instructions from the Head of Service Delivery
  • Incidents kept up to date no longer than 48 hours.
  • Regular communication with end-users to avoid any escalations to the service excellence team.
  • 3 days a week in the office.
  • On-call responsibilities.
  • Support team members and make sure you respond promptly to any group or individual Team chats.
  • Travelling to other sites may be required.
  • Prioritise customer satisfaction as the primary focus in all aspects of the role.
  • Demonstrate an aptitude and eagerness to learn new technologies and develop comprehensive end-to-end knowledge.
  • Possess exceptional written and verbal communication skills.

What's on Offer

  • £150 - £175 per day (Depending on experience)
  • 3 Months Contract possible extension



Contact
Hassan Abdullah
Quote job ref
JN-092024-6529863
Phone number
+44 207 269 2216

Job summary

Job function
Technology
Subsector
Infrastructure
Sector
Retail
Location
Chessington
Contract type
Temporary
Consultant name
Hassan Abdullah
Consultant phone
+44 207 269 2216
Job reference
JN-092024-6529863