Save Job Back to Search Job Description Summary Similar JobsOpportunity to apply knowledge of IT and develop skillsetGreat opportunity for career progressionAbout Our ClientA fantastic trade looking for a brilliant IT Helpdesk Analyst to join a brilliant team of engineers.Job Description* Assist employees with IT-related issues, including hardware, software, and network problems.* Deal with, review and qualify IT support tickets received via the Jira ticketing system.* Maintain detailed records of support requests and resolutions.* Ensure protection systems (eg anti-virus) are kept up to date.* Daily housekeeping tasks to ensure system stability.* Escalate issues to the rest of the IT team where required.* Set up and configure desktops, laptops, printers, and other peripherals.* Diagnose and resolve technical issues promptly to minimise downtime.* Perform regular maintenance on IT equipment and software to ensure optimal performance.* Provide basic training to employees on IT systems and software usage.The Successful Applicant* Previous experience in an IT support role is preferred but not mandatory.* Ideally, experience with remote support tools and ticketing systems.* Familiarity with Windows 11 operating system, Microsoft 365 Suite, and common IT hardware.* Microsoft, CompTIA A+, Network+, or similar certifications preferred but not mandatory.What's on OfferFantastic benefits availableHybrid workingContactSofia MentiQuote job refJN-042025-6709504Phone number+44 207 269 2238Job summaryJob functionTechnologySubsectorIT SupportSectorTechnology & TelecomsLocationCity of LondonContract typePermanentConsultant nameSofia MentiConsultant phone+44 207 269 2238Job referenceJN-042025-6709504
