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IT Application Support - Manufacturing Industry

West Drayton Permanent £44,000 - £56,000 per year View Job Description
The IT Application Analyst will be responsible for analysing, designing, and implementing business systems to meet the needs of the business, including Production Factory systems. You will be accountable for the day to day running of multiple IT business systems, ensuring high availability, reliability and performance.
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  • Opportunity to apply knowledge of IT and develop skillset
  • Offers the opportunity for career progression

About Our Client

A leading manufacturer based in West London.

Job Description

  • Provide training and support to end-users to facilitate the adoption of new systems and processes.
  • Responsible for providing proactive and effective IT support to EMEA staff.
  • Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
  • Identify opportunities to gain efficiencies, automate, and improve system performance.
  • Ensure all incidents, requests and problems are managed consistently and resolved within the agreed Service Level Agreements (SLAs).
  • Conduct post-incident problem analysis and development to eliminate repeat problems.
  • Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
  • Ensuring Plytix, PringLabel, and HRIS/HCM systems are operating at high availability.

The Successful Applicant

  • Supply Chain/ Manufacturing Industry experience ESSENTIAL
  • Production Factory System Support experience
  • Automation solution design
  • IT Budget Management
  • Vendor Management



Desirable Knowledge

  • NicePrint Label system
  • Plityx system
  • Intella X system

What's on Offer

  • Competitive salary
  • Eye care vouchers
  • staff discounts
  • onsite canteen
  • pension scheme
  • buy and sell holidays scheme & share scheme
  • 25 days annual leave + BH
  • Hybrid working
Contact
Sofia Menti
Quote job ref
JN-092024-6537830
Phone number
+44 207 269 2238

Job summary

Job function
Technology
Subsector
Applications Support
Sector
Industrial / Manufacturing
Location
West Drayton
Contract type
Permanent
Consultant name
Sofia Menti
Consultant phone
+44 207 269 2238
Job reference
JN-092024-6537830