IT Application Analyst

Provide training and support to end-users to facilitate the adoption of new systems and processes.

Responsible for providing proactive and effective IT support to EMEA staff.

Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.

Identify opportunities to gain efficiencies, automate, and improve system performance.

Ensure all incidents, requests and problems are managed consistently and resolved within the agreed Service Level Agreements (SLAs).

Conduct post-incident problem analysis and development to eliminate repeat problems.

Ensure delivery meets quality and committed schedule requirements.

Maintain and follow the allocated schedule of required system updates and time-critical jobs.

Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.

Maintain and enhance the performance of all new and existing software and applications across the company through problem resolution.

Support with contract management and systems migration.

Support with project implementations.

About Our Client